Terms of Use

TERMS AND CONDITIONS OF USE FOR THE WEBSITE AND FOR CONDUCTING TRANSACTIONS

Ι. INTRODUCTION

The Website “https://iqgenomix.com” (hereinafter “Website“) belongs to the Societe Anonyme under the tradename “IQ GENOMIX IATROTECHNOLOGIKA PROIONTA SOCIETE ANONYME” (hereinafter “the Company“), with its registered address in Pallini, Attica, Greece, on 46 Marathonos av., P.C.: 15351, VAT Number 802511100, Business Registry Number (GEMH): 177750601000, being legally represented. Tel.: 2160005494, e-mail: info@iqgenomix.com . The Website features general information pages about the tests offered by the Company, along with an online store and platform for registered users. Through this Platform, users can order the Colon AiQ molecular test and track their test history and results (hereinafter “Platform“).

The following terms and conditions will apply to the use of the Website and the Website visitors are automatically transferred to the Platform once they enter their credentials on the “Login” page and navigate to the pages of the Website relating to test ordering and other egistered user services.
Every user who accesses and uses this Website (hereinafter a “Customer” or a”User“) is encouraged to carefully read these Terms of Use, the Privacy Policy and the Cookies Policy By using the Website, the User is deemed to have acknowledged these documents and unconditionally accepted the terms outlined herein, without exception.
If a User does not agree with these terms, they should refrain from using the Website or engaging in any transactions through it.
The Company reserves the right to modify these terms at any time. Therefore, Users are encouraged to review them carefully each time they access the Website or use its services. The publication date and effective date of the applicable terms can be found in the final section of this document.

ΙΙ. TERMS OF USE OF THE WEBSITE

1. Eligibility of the Website User

The Website is available to natural persons/private individuals who are older than 18 years of age and are legally eligible to be parties to a contract, under the applicable legal framework. If you do not meet the above requirements, you must not use our Website.

Our Company reserves the right to request a refund from the supervisor or guardian for any orders placed by legally incompetent individuals.

Regarding the ‘Colon AiQ’ test, the Company recommends its use for individuals over 45 years old, considering its nature and purpose—early detection and prevention of colorectal cancer. This recommendation is based on scientific evidence highlighting the increased need for screening in this age group.

2. Modification of the Terms of Use

The Company reserves the right to revise and update these Terms of Use at any time. By continuing to use the Website after any changes have been made, you acknowledge and accept those changes.

Additionally, any aspect of the Website may be modified, supplemented, deleted, or updated at the Company’s sole discretion and without prior notice.

3. Protection of Personal Data

The Website’s Privacy Notice provides detailed information on how your personal data is collected, used, and processed when you browse the Platform, register, or place an order for our molecular tests. We encourage you to review it carefully. You can access the full Privacy Notice by following the relevant link here.

4. Intellectual Property – Prohibition of Use – Licensing

All of this Website’s content, including, without restriction, all texts, news, logos, trademarks, distinctive marks and traits, photos, schematics, pictures, services, and any other files or documents are protected by intellectual property rights as defined under applicable National, International, and EU legislation governing the protection of intellectual property. The abovementioned rights belong to our Company or to third party right holders, who have granted us with licenses to use the intellectual property.

Therefore, any reproduction, publication, copying, storing, selling, broadcasting, distribution, receiving, translation or any other alteration of any part or element of the Website is strictly prohibited without the prior explicit written approval of the Company and/or the third-party holders of the intellectual property rights.

Exceptionally, specific parts of this Website’s content may be saved or copied to a user’s personal computer exclusively for personal use and to the extent that no commercial use of the saved content is intended or takes place. If you wish to copy content of this website to other websites, you must receive our Company’s authorization to do so and you must clearly mention this Website as the source of the content. The granting of the abovementioned authorization to copy part of the content does not and cannot constitute, under any circumstances, a transfer of any intellectual property rights to you.

The Company holds the necessary licenses to use and/or exploit intellectual property rights, including patents and trademarks, related to the methods and formulations used in its tests. Any copying or use of these methodologies and formulations by the User is strictly prohibited without prior written consent from the Company or the relevant intellectual property owners.

5. Restrictions on the use of the Website

In addition to the other restrictions outlined in these Terms, you agree to the following:

a) You will not conceal the origin of any information transmitted through the Website.
b) You will not provide false or misleading information via the Website.
c) You will not link to or use services, information, applications, or other resources available on the Website in a manner not authorized by the Company.
d) You will not upload or introduce any malicious software, such as Trojan horses, worms, time bombs, or other harmful code designed to damage, disrupt, intercept, or compromise the Website, its systems, security, personal data, or intellectual property.

6. Links to other websites

The website may include connections to third party websites or content (Linked Websites). These Linked Websites are provided to you exclusively for your own convenience and they do not constitute locations/websites the content of which is approved or controlled by our Company. We do not provide any promise or guarantee related to the accuracy, quality or the effectiveness of any content, software, service, or app located in any of the Linked Websites.

The Company is not responsible for the availability of the connected locations and the content and activities of the connected services. If a user chooses to enter a Linked Website, the risk and responsibility of that choice lies exclusively with the user. Additionally, the use of Linked Websites is subject to the applicable policies and terms and conditions, including the privacy policies, of the Linked Websites. As such, we recommend that the user gets informed about the applicable terms and policies of the connected locations before he uses them or browses in them.

Indicatively, for more information about the privacy policies of Facebook, Instagram, and LinkedIn, please visit the following links:

7. Termination-Suspension of Website operation

You acknowledge that the Company, at its sole discretion, may terminate or suspend your access to the Website, its content, and/or its information at any time, for any reason or no reason at all, even if others continue to have access.

In the event of such suspension or termination, you must (a) immediately cease using the Website and its services, and (b) delete or destroy any copies of the Website’s content you have made.

Any attempt to access the Website, its information, or services after termination, suspension, or discontinuation will be considered unauthorized access. You also agree that the Company shall not be liable to you or any third party for suspending or terminating your access.

8. Specific Terms and Conditions for Platform Access and User Conduct

To order the molecular tests provided by the Company, a User must first register on the Platform. Registered Users must fully comply with the technical access requirements for their accounts, as defined by the Platform.

While browsing the Platform, Users must also adhere to the following rules, in addition to those outlined in Chapter II.5:

Do not share accounts or passwords.
Refrain from any actions that could disrupt the normal operation of the Platform or cause harm to other users or the Company.

If a User violates these obligations, the Company reserves the right, at its sole discretion and depending on the severity of the violation, to issue a warning, temporarily or permanently restrict access to the Website, and/or delete the User’s account entirely.

The Company will inform the User of its decision and provide justification for the imposed measures. The User has the right to submit a reasoned objection to the Company’s decision within fifteen (15) days of receiving this notification.

If a User is excluded from the Platform under these provisions, any pending tests that have already been paid for will still be completed by the Company, and the results will be sent to the User once via the communication method specified by them. In this case, any shipping costs associated with the chosen delivery method will be borne by the User.

9. Limitation of Liability

The Company strives to ensure that the information and content on the Website are accurate, clear, valid, complete, and readily available.

However, under no circumstances, including cases of minor negligence, shall the Company be held liable for any damages incurred by the public as a result of simply using the Website.

10. Obligations of the Website User

Every user of the Website https://iqgenomix.com/place-order/ https://iqgenomix.com is required to comply with the applicable provisions of Greek, European, and International Law, as well as the relevant legislation governing telecommunications and the general use of the Website and the Internet while browsing and using our services.

The User is solely responsible for any damage caused to the Company due to illegal, inappropriate, or non-compliant actions during their use of the Website and its services.

In the event of any legal action, administrative or judicial, being taken against the Company due to a user’s infringement, the user agrees to actively participate in the relevant legal proceedings and to compensate the Company for any damages, fines, or penalties it may be required to pay.

ΙΙΙ. TERMS OF SERVICE FOR TESTING SERVICES AND TRANSACTION PROCESSING

1. Order Submission Process and Service Provision Agreement

The contract for the sale of services between the Company and the Platform User shall be considered valid and binding under the following terms.

1.1. Submitting an order

To order our molecular tests, a User must first register on the Platform, either through the Company’s Website or by downloading the corresponding mobile application on their phone or tablet.

Before completing registration, the User must select the checkboxes confirming: ‘I have read and accept the Terms of Use for the Website and for Conducting Transactions‘ and ‘I have read and understood the Privacy Policy.‘ By doing so, the User expressly and unconditionally confirms that they have read, understood, and accepted these terms and conditions in a clear and transparent manner before completing their registration. Furthermore, the User acknowledges receipt of the following information:

Key characteristics of the ordered service, specifically the examination, as described on the Platform and/or the Company’s Website. The User is responsible for reviewing all relevant details before placing an order to ensure they fully understand the features and specifications of the selected product or service.
The Company’s identity, contact details, including its address, telephone number, and email address.
The total cost of the examination, including VAT, any applicable fees, and additional charges for shipping, delivery, or postage, if any. The price displayed on the Platform represents the final amount payable, inclusive of all applicable VAT.

Before completing registration, the User will receive an email at the address provided during the registration process, containing a secure activation link. To safeguard their account and verify its authenticity, the User must follow this link to complete the activation.

Once registration is successfully completed, the User will receive a confirmation email, and a message stating, ‘Your account has been successfully activated!’ will appear on the Platform. If the User proceeds, they will be redirected to the Platform interface, where they can schedule and pay for examinations and access other services available to registered users.

During the order submission process, the User will be prompted to confirm whether the shipping address for the Sampling KIT, required for the test, matches the contact address provided during registration. If the User wishes to specify a different shipping address, they will be required to enter the relevant details for the new address.

If the User’s contact address or the shipping address for the Sampling KIT (if different) falls within the service area of an affiliated blood collection provider, the Platform will automatically prompt the User to choose whether they would like to have a home blood sample collection performed by the Company’s partner provider.

If the User either declines the home blood collection service or their address is not covered by the Company’s partner provider, they must visit a Microbiology Laboratory of their choice as soon as they receive the blood collection kit to have their sample collected.

Additionally, when placing an order for a test, the User will be required to provide the necessary details for the test to be conducted.

Before finalizing the order, the User must give explicit consent for the test to be performed by selecting the checkbox labeled ‘I consent to the performance of the molecular test.’ By doing so, the User expressly and unconditionally confirms that, prior to order submission, they have received clear and comprehensive information regarding the characteristics, content, and expected results of the molecular test through the relevant text accessible via the link next to the consent option.

Additionally, the User may choose to receive annual reminders (in accordance with best scientific practices) for the recommended repetition of their examination. These reminders will be sent via the communication method specified during registration (email/SMS). To opt in, the User must select the checkbox labeled ‘I wish to receive reminders for the repetition of my examination.’ If this option is not selected, no reminders will be sent.

Furthermore, the User may consent to future contact from the Company via their registered communication channels (email/phone) for the purpose of requesting information on test results. This is solely for the Company’s quality control and service improvement purposes. To grant this consent, the User must select the checkbox labeled: “I consent to the processing of my data for the purposes of quality control of the services provided by the Company, in accordance with the provisions of the Privacy Notice. As part of this purpose, the Company may request information on my test results. I understand that my examination will proceed as normal regardless of whether I provide this consent.” If the User does not select this option, they will not receive any such communications from the Company.

After completing registration, and if the selected examination has been added to the shopping cart, the User proceeds by submitting their order through the ‘Payment’ button. This action constitutes a proposal to the Company for the purchase of the selected product or service.

Once this step is completed, the order is registered in the Company’s system, and the Company’s staff reviews it for processing. If the User makes an error during registration or order submission (e.g., incorrect personal details or product selection), they may return and correct the information by clicking the ‘Return’ button in their browser. If the error is noticed after the order has been placed, the User must immediately notify the Company through its official communication channels.

At this stage, the service contract has not yet been finalized, and the User’s order is still considered a proposal to the Company for the purchase of the requested product or service.

1.2. Acceptance of the order – Contract formation

1.2.1. Processing of the order

The Company then reviews the examination order, verifying both the accuracy of the stated price (ensuring no pricing errors) and the availability of the requested service.

If the listed price contains an error—whether due to a typographical or technical issue—and does not reflect the Company’s current pricing policy at the time of order submission, the Company is not obligated, in accordance with the principles of good faith and fair commercial practice, to accept the order or enter into a service contract.

Should a pricing discrepancy be identified for any of the above reasons, the Company reserves the right to cancel the order and will notify the User accordingly.

1.2.2 Availability of products/services

If the ordered examination is unavailable, the Company reserves the right to reject the order, and as a result, no contract will be formed between the parties.

Additionally, if there is a discrepancy between the estimated completion time displayed on the service page and the actual time required for the examination and the availability of results in the User’s account on the Platform, the Company will inform the User accordingly during order processing.

1.2.3 Contract Formation

If the Company does not identify any errors requiring correction or User notification, it accepts the order and sends an email to the User (titled “Order Update”). This email informs the User of the order’s acceptance and outlines the next steps in its processing.

At this stage, the service contract is officially formed, and the obligations of both parties under the agreement take effect.

2. Pricing of examination services and Payment

2.1. The prices of the examination services are listed in euros and are final, including the applicable VAT. These prices are clearly displayed on the respective service pages of the Company’s website.

The indicated price also includes the shipping costs for the blood collection kit/sample collection required for the test, covering both delivery to and return from the User. These shipping costs are fully borne by the Company.

2.2. Once the User has added the desired examination service to their shopping cart and provided consent for the test, the next step is to finalize the order by clicking the ‘Payment’ button and completing the payment. The User can choose from various available payment methods displayed on the screen. (e.g. Bank transfer directly to the Company’s designated accounts, Credit/Debit card payment, Electronic payment methods (e.g., PayPal, Stripe), Cash on delivery).

For credit and debit card payments, the User is redirected to a secure payment environment provided by the National Bank of Greece or the selected electronic payment provider. This ensures the highest level of security for the transaction.

It is important to note that the Company does not store or have access to any payment card details. Payment information is entered only within the secure environment of the selected bank or electronic payment provider (e.g., PayPal, Stripe). The User is strongly advised to carefully review the terms and conditions provided within the payment gateway before entering any card details. The Company bears no responsibility for any financial loss incurred by the User at this stage. If the card issuer declines authorization, the transaction will not be processed, and the contract will be considered null and void. All card payments are processed through the Bank’s electronic payment platform, and all technical security and communication measures related to the transaction are exclusively managed by the respective Bank or payment provider. The Company holds no responsibility for any security issues arising from the User’s interaction with these third-party payment platforms.

3. Order delivery – Costs and shipping methods

3.1. Methods of dispatch

Once the payment for the test order is successfully completed, the Company confirms acceptance of the order and proceeds with the following steps:

(a) Dispatch of the Blood Collection Kit: The required sampling kit is sent to the User via a courier service. When the kit is ready for dispatch, the User will receive an email notification confirming the shipment, along with a tracking code for delivery monitoring.
(b) ) Home Sampling Appointment: If the User has opted for a home blood sampling service, a Company representative will contact them via email or phone to schedule the appointment.

If the User, after the blood collection kit has been dispatched, refuses or fails to accept delivery due to their own actions, they will be responsible for any additional shipping and return costs incurred. In such cases, the Company reserves the right to claim reimbursement for these costs from the User and/or deduct them from any amounts owed to the User or their account.

3.2. Delivery information

Once the Company receives the test sample—either directly from the User or through an affiliated blood collection service provider—it will notify the User via the Platform or email, confirming receipt of the sample and providing an estimated date for the results.

Upon completion of the examination, the Company will notify the User, again via the Platform or email, that the test is complete and that the results have been uploaded to the User’s account on the Platform, where they can be accessed.

Subject to the provisions of Clause 1.2.2 regarding service availability and potential exceptional circumstances, the Company will make every reasonable effort to complete the test and issue the results within the estimated timeframe provided upon receipt of the sample. In any case, the Company guarantees that the test results will be made available no later than thirty (30) calendar days from the date of sample receipt.

The Company shall not be held responsible for delays in order execution (including delivery) that exceed the stated maximum periods if such delays result from circumstances beyond its control or due to force majeure. In such cases, the Company is entitled to an extension of time to fulfill the order. Examples of force majeure events include, but are not limited to, strikes, acts of terrorism, war, supplier, transportation, or production disruptions, currency exchange fluctuations, governmental or legislative actions, and natural disasters.

If such events persist for more than forty-five (45) days, either party may terminate the sales contract without prejudice.

Additionally, if the User determines at any point during the force majeure event that they no longer wish to proceed with the order, they have the right to terminate the sales contract without any compensation. In such a case, the Company is obligated to refund the purchase price and any other amounts paid under the contract.

3.3. Shipping costs

The Company shall cover all shipping costs, including the delivery of the blood collection kit to the User and the return shipment of the collected sample from the User to the Company.

4. Withdrawal

4.1. Right of Withdrawal

Ιf the User is a natural person engaging with the Company for personal use and not for professional purposes (e.g., commercial, craft, business, or freelance activities), they have the right to withdraw from the contract without providing a reason and without incurring any charges, within fourteen (14) calendar days from the date of receipt of the product or service by the User or an authorized recipient designated by them.

To exercise this right, the User must complete the withdrawal form (reference) and submit it via email to info@iqgenomix.com. Upon receipt, the Company is obligated to confirm the withdrawal request in writing.

Alternatively, the User may notify the Company of their intention to withdraw through any of the available communication channels. The Company will confirm receipt of the withdrawal request and provide further guidance if necessary.

To ensure the withdrawal is valid, the User must submit the notification within the exclusive fourteen (14) calendar-day period from the date of receipt of the blood collection kit, using any of the methods mentioned above.

4.2. Withdrawal results

In the event of a legal withdrawal in accordance with the above, the Company shall, within fourteen (14) calendar days from the day it became demonstrably aware of the User’s decision to withdraw from the contract, refund the payment received, including any costs of delivery of the product/service. Please note that the Company may withhold the refund either until it has received all products or materials associated with the services (e.g., examination kit) back or until it has received proof of return, whichever occurs first.
The refund will be made using the same payment method used by the User for the original transaction. In particular, in the case of payment by credit card, if the Company has already received the payment from the Bank, it shall notify the Bank of the transaction cancellation, and the Bank will take the necessary actions. After such notification, the Company bears no responsibility for the time frame and procedure of the refund, as these are regulated by the contract between the User and the issuing Bank.
The User must return the products or materials related to the provision of the service (in particular, the examination kit) without undue delay and in any case within fourteen (14) calendar days from the date they notified the Company of their withdrawal from the contract. The deadline shall be deemed met if the User has demonstrably sent the products/materials before the expiration of the fourteen (14) calendar-day period.
Users will not be charged for the costs of returning the product/materials related to the provision of the service in case of withdrawal.
It is noted that if the User, prior to declaring their withdrawal, has used the product/service beyond what is necessary to ascertain its nature, characteristics, and functionality (e.g., unsealing the examination kit or its contents, or using the at-home blood draw service), and such use results in the impairment of the product’s value or incurs disproportionate costs for the Company, the User shall be obligated to compensate the Company accordingly. This compensation may be deducted from the refund amount that the Company is required to reimburse the User.

4.3. Exceptions to the right of withdrawal

None of the exceptions to the Right of Withdrawal apply.

5. Claims Due to Defects or Lack of Agreed Quality

The right of withdrawal under Section 4 of these Terms does not apply to defective products or products that do not conform to the agreed quality, as these are covered under their respective warranties.

5.1. Legal guarantee

In cases where the Company is liable for product or service defects or for a lack of agreed quality (“legal guarantee”), the User is entitled to choose one of the following remedies:

i) Free repair or replacement of the defective product or service, unless this is impossible or entails disproportionate costs.
ii) A reduction in price.
iii) Contract withdrawal, except in cases of minor defects.

If the User opts for repair or replacement, the Company must complete the correction or replacement within a reasonable timeframe.

The statutory rights of the User under Article 5 of Law 2251/1994 & Civil Code 540 regarding movable property remain valid for a period of two (2) years from the date of receipt. After this period, these rights expire.

Limitation of liability: The Company is not liable for defects or lack of quality if it has previously notified the User of the issue, and the User was aware of it before purchasing the product or service. In addition, our Company does not guarantee nor does it assume liability for the suitability of the product or service for any specific purpose or use, except as explicitly described in the product/service description.

Please note that The User’s rights under this clause apply only to defects present upon receipt of the product or service. Normal wear and tear from expected usage is not covered under this guarantee.

The Company is not liable for failure to fulfill its obligations in cases of force majeure or if the defect results from a culpable act or omission of the User or a third party outside the Company’s sphere of influence.

5.2. Commercial guarantee

In addition to the above legal guarantee provided by our Company, the manufacturer or the representative (importer) of the products or the material used for the provision of the service may, where applicable, provide a written guarantee (commercial guarantee). If the customer wishes to invoke their rights under the manufacturer’s warranty, they may contact the manufacturer directly or consult the warranty documents included in the product packaging, if such an option is available

6. Refund Policy

In the event that a refund is required due to the circumstances described in Chapters 4 and 5.1 of these Terms and Conditions, our Company will process the return of the relevant amount within fifteen (15) days from the confirmation of these circumstances. However, the exact timing of the refund may vary depending on the policies and procedures of the payment institutions involved.

The refund will be issued using the same payment method originally selected by the User.

If the User made the payment via credit card or an online payment provider, and the Company has already received the payment from the respective bank or provider, the Company will notify the bank or provider of the transaction cancellation, and they will proceed with the necessary actions. Following such notification, the Company assumes no responsibility for the timeframe or process of the reimbursement, as these are governed by the agreement between the issuing bank/payment provider and the User.

In the case of payments made via bank transfer or using an RF code, the refund will be issued to the same bank account originally used for the payment.

7. Dispute Resolution – Applicable Law – Jurisdiction – Modification of Terms

The applicable law governing these terms is Greek Law, and any disputes arising from these terms shall fall under the jurisdiction of the Courts of Athens. However, if the User resides in a jurisdiction where mandatory consumer protection laws provide more favorable terms than Greek law, those more favorable provisions shall apply.

For extra-judicial dispute resolution, the User may contact relevant consumer dispute resolution bodies, such as:

The Greek Consumer Ombudsman (http://www.synigoroskatanaloti.gr/, 144 Alexandras Ave., 114 71, Athens, Tel.: +30 210 6460734, Fax: +30 210 6460414) or the Consumer Dispute Resolution Committees, established in local municipalities under Article 11 of Law 2251/1994.

Disputes may also be resolved through alternative dispute resolution (ADR) via the European Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr.

The provisions of consumer protection law, as well as this clause, apply exclusively to transactions with natural persons/private individuals who engage with the Company for personal use, excluding those acting within the scope of commercial, craft, business, or freelance professional activities.

These terms may be subject to modification due to changes in applicable legislation or Company practices. Any amendments shall take effect from the date of their publication on the Company’s Platform Website.

Publication and Effective date of the terms of Use: 31/1/2025